TechyFang | 5 Powerful Tips for Getting the Help You Need Online | Wallace D. Wattles, who is best known for his classic work “The Science of Getting Rich,” wrote a book called “How to Get What You Want.” In it, he talks about how important it is to “make constructive use of the people and things in your environment” to get what you want.
Getting the help you need when you need it is one way to make good use of the people and things around you.
If you use the Internet for any length of time, you’ll need help from time to time…
It could be help with an online purchase, help with a product’s technical side, or something else.
No matter what type of help you need…
How you ask for help will affect how much and how well you get it now and in the future.
You see…
You can ask for help online in two ways…
The other is “destructive.”
“Destructive” describes the other.
When you ask for help in a helpful way, you’ll get the help you need when you need it, and you’ll “build” a relationship that will keep the door open for future help.
Alternatively…
When you ask for help in a destructive way, you might get the help you need this time, but you’ll “destroy” any chance of a relationship and close the door to future help.
Based on the thousands of questions and requests for help I’ve received and answered online, here are five powerful tips that will help you get the help you need, when you need it, and in a way that will leave the door wide open for future help:
Tip #1: Don’t let your chin take the lead.
Leading with your chin is a good way to get hit in the face.
Well…
You finish the sentence.:-)
No matter how angry or frustrated you are, the most important thing to remember when you ask for help online, whether by email or by filling out an online form, is that there’s a real person on the other end…
Someone who has the same “feelings” as you do!
In your first request for help, say things like…
“Are you going to help me right now, right this second, or are you going to give me my money back?”
…
Or…
“I’m getting suspicious that this is a trick!”…
Or…
“I’m going to call my lawyer if I don’t hear from you in an hour!”
…
They might make you feel better, but they almost guarantee that any help you do get right now will be minimal at best, and that you won’t get anything more than minimal help from that person again in the future.
Tip #2 – Be polite.
People seem to think that simple rules of common courtesy don’t apply online for some strange reason I haven’t been able to figure out…
Don’t do what they do!
Most of the time, if you ask for help in a polite way, using words like “please” and “thank you,” you’ll get a quick and polite answer.
Tip #3: DON’T YELL!
Whether you know it or not, typing your request for help in all capital letters is like shouting in the face of the person who receives it…
And…
When you use lots of exclamation marks, you shout even louder and with more emphasis.
Question for you…
Do you like it when people yell right at you?
What’s that?
No one else does either!:-)
Tip #4: Make sure your request is short and clear.
Most people who do business online don’t have time to read long messages and try to figure out what you need. They also don’t have time to keep writing you back and forth to try to figure out what you need.
When you ask for help online, you should always include your name, contact information, order information, specific dates, specific details, and a clear, concise description of the help or information you need.
Don’t include any information that doesn’t directly help the person you’re asking for help to give you the help you need.
Tip #5: Thank people.
After you get the help you asked for, a simple “thank you!” or “thanks, I really appreciate your help!” will go a long way toward making sure that person will be willing to help you again the next time you need it.
One more time…
When you ask for help online, the most important thing to remember is that there is a real person on the other end.
If you treat that person the way you’d like to be treated, you’ll probably get all the help you need when you need it, and that person’s door will always be open if you ever need it again.
Teodoro Jaen Jr., Correspondent
Source: FamePh
Photo by John Schnobrich on Unsplash
